Logistics Bookings Coordinator

Logistics Bookings Coordinator

Location: Batley

Salary: £12.71

Hours: 37.5 hours per week

We are looking for a Logistics Booking Coordinator to join our welcoming team. At HSL, the customer experience sits at the very heart of everything we do.

Our feel-good benefits:

• Health cash plan - cashback on dental, optical and more
• Discounted shopping & gym memberships with Westfield Rewards
• Brilliant colleague discount (friends and family too!)
• 30 days' holiday (pro rata), rising to 33 with long service
• Contributory pension and death-in-service cover
• Discretionary bonus
• Free onsite parking (at most locations)
• Lovely surprise & delight events throughout the year

Join Our Team as a Logistics Booking Coordinator

Are you passionate about delivering exceptional customer service? Do you enjoy speaking with customers, solving problems, and ensuring everything runs smoothly behind the scenes?

We are looking for a proactive and customer-focused Logistics Booking Coordinator to join our busy Customer Care team. This is an exciting opportunity for someone who thrives in a fast-paced environment and enjoys coordinating deliveries while providing outstanding support to customers.

As a Logistics Booking coordinator, you will play a vital role in ensuring customer deliveries, collections, and disposal services are arranged efficiently and professionally. You will be the key point of contact for customers, helping to create a positive experience from booking through to completion.

What You'll Be Doing

• Contacting customers to arrange and confirm delivery and collection appointments.
• Managing customer bookings and updating information accurately within our CRM system.
• Coordinating with logistics teams and drivers to ensure successful deliveries.
• Processing customer payments and handling account-related queries.
• Managing disposal and recycling service requests where required.
• Providing updates to customers regarding delivery schedules and any changes.
• Handling customer enquiries and resolving issues professionally and efficiently.
• Maintaining accurate records and ensuring all information is up to date.
• Working towards individual and team performance targets.
• Supporting continuous improvement initiatives and helping to enhance the customer journey.

What We're Looking For

• Previous experience in customer service, administration, logistics coordination, scheduling, or a contact centre environment is desirable.
• Excellent communication and interpersonal skills.
• A confident and professional telephone manner.
• Strong organisational skills and attention to detail.
• Ability to manage multiple tasks and prioritise effectively.
• A positive attitude with a genuine commitment to customer satisfaction.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Competent IT skills, including experience using CRM systems and Microsoft Office applications.
• A team player who enjoys working collaboratively while also being able to work independently.

Training and development? We've got you.

You'll be supported with in-depth training through our HSL Academy at Comfort House in West Yorkshire, with hands-on learning and expert guidance from our independent Occupational Therapist, Julie Jennings. We're proud to help our people grow.

A little more about us:

At HSL, we don't just sell furniture - we create feel good moments. Each piece is handcrafted to support comfort and wellbeing, tailored to fit the individual. Our commitment to world-class service has earned us an incredible 4.9/5 rating on Trustpilot, and we've been proudly recognised as a 2 Star Outstanding company by Best Companies in 2024. 

At HSL, we're building something truly special - a community where you are valued for your contributions, inspired to make a difference and empowered to do the right thing. We recognise and celebrate what makes people unique.

Ready to apply?

We'd love to hear from you. Simply send your CV by clicking the apply button, and we'll be in touch soon.